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WyzeBiz Terms of Service
Effective date: August 3, 2026
Last updated: August 3, 2026
1. Agreement to these terms
These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you," or "your") and Wyze Business Solutions ("WyzeBiz," "we," "us," or "our"), governing your access to and use of the WyzeBiz platform ("Service").
By creating an account, clicking "I Agree," or otherwise using the Service, you represent that:
- You are at least 18 years old;
- You have authority to bind the business on whose behalf you are acting;
- You hold or will obtain any license or permit your jurisdiction requires to operate your business;
- You have read and agree to these Terms and the Privacy Policy.
If you do not agree, do not use the Service.
2. What WyzeBiz is
WyzeBiz provides CRM and customer-follow-up software to independent businesses under four product names: DealerWyze, RealtyWyze, ProWyze, and SalesWyze. These Terms apply to all of them. The editions are the same application with different wording and defaults.
Depending on the plan, we either configure and run campaigns on the customer's behalf or provide the platform for the customer to run themselves. Features available to your account depend on your subscription plan and edition, and may include lead capture, contact management, multi-step email follow-up, reply detection, engagement tracking, and, where the edition offers them, SMS messaging, scheduling, inventory, and AI assistance.
The Service is licensed for lawful business use only.
3. The customer is the sender of record
This is the central term, not a formality:
- You approve the content. Before any campaign sends, you review and approve the message wording. We keep a timestamped record of what you approved.
- You attest to your list. By uploading or connecting a list of contacts, you represent and warrant that you have the legal right to contact every person on it, that you have or will obtain any consent required by applicable law (including prior express written consent for SMS marketing) and that any claims in your messages are accurate.
- You are responsible for your content and your list. We provide the sending infrastructure and delivery monitoring; you are responsible for what is sent and to whom.
- You are the "sender" for legal purposes, including under the CAN-SPAM Act and the TCPA. We are a service provider and are not responsible for the content of your messages, your consent practices, or your compliance with marketing and telecommunications law.
- Indemnification. You agree to indemnify, defend, and hold harmless Wyze Business Solutions and its officers, directors, employees, and agents from and against any claim, liability, damage, loss, fine, penalty, cost, or fee (including reasonable attorneys' fees) arising out of or relating to: your use of the Service; your violation of these Terms; the content you approved; the lists you provided; your consent and opt-out practices; any claim brought by one of your contacts or customers; and any violation of CAN-SPAM, the TCPA, or state privacy or telemarketing law arising from your use of the Service.
4. What we do
- Send email, and where enabled SMS, on your behalf or through the self-serve platform.
- Monitor deliverability, including inbox-placement checks.
- Maintain a suppression list and honor opt-outs immediately.
- Provide a data deletion path so a contact's information can be removed on request.
- Provide an export tool so you can retrieve your data at any time.
We are not a law firm, and the platform's compliance tooling is not a substitute for your own legal review of your campaigns.
5. Accounts and security
5.1 Accurate information. You must provide accurate, current, and complete registration information and keep it updated.
5.2 Authorized users. Your subscription permits access by you and your authorized staff. You are responsible for all activity under your account, whether or not you authorized it.
5.3 Credentials. You must keep your login credentials confidential and notify us at support@wyzebiz.com immediately on discovering unauthorized access or a suspected breach.
5.4 Account approval. We may review new accounts before full activation and may decline any application.
6. Connected accounts
Where you connect a third-party account such as Google, you authorize us to access it only for the features you enable, and you may disconnect it at any time from the product settings or from your Google Account permissions page. Our handling of data from connected accounts, including the scopes we request and the Limited Use commitments that govern them, is described in the Privacy Policy.
You are responsible for ensuring you have the right to connect the mailbox you connect, and for any organizational policy that applies to it.
7. Fees and billing
7.1 Plans and fees. The Service is offered on a subscription basis. The fees, billing period, and included usage for your plan are those presented to you at signup and shown in your account billing settings. Fees are billed in advance for each billing period.
7.2 Usage limits. Plans may include caps on messages, storage, or other metered usage. Where you exceed an included allowance, we may pause the affected outbound feature until the next period or bill overage at the then-current rate, depending on your plan settings.
7.3 Payment processing. Payments are processed by Stripe, Inc. By providing payment information you authorize us to charge the payment method on file for all applicable fees, and you agree to Stripe's terms at stripe.com/legal.
7.4 Failed payments. If a payment fails we will re-attempt collection over a period of at least seven days, during which your account may be restricted. If payment is not received, the account may be suspended or terminated under section 10.
7.5 No refunds. Fees are non-refundable except where required by law. If you cancel mid-period you retain access through the end of the paid period; we do not issue partial-period refunds.
7.6 Price changes. We may adjust pricing on 30 days written notice to your registered email address. Continued use after the effective date constitutes acceptance.
7.7 Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes, excluding taxes on our income.
8. Term, cancellation, and data after termination
8.1 Term. These Terms begin when you create an account and continue until the account is terminated by you or by us.
8.2 Cancellation by you. You may cancel at any time from your account settings or by emailing support@wyzebiz.com. Cancellation takes effect at the end of the current billing period, and you retain access until then.
8.3 Retention after cancellation. Your data is retained for 90 days after the subscription ends, during which you may export it. After that period it is permanently deleted from production systems, with encrypted backup copies purged on their natural rotation, typically within 60 additional days. Suppression and unsubscribe records are retained indefinitely, because deleting them would allow a person to be contacted again after opting out.
8.4 Export before you go. An export tool is available in the application at any time. You are responsible for exporting anything you wish to keep before the retention period ends. Once deletion has run, data cannot be recovered.
8.5 Effect of termination. On termination your license to use the Service ends immediately. Sections 3, 9, 11, 12, 13, 14, and 15 survive.
9. Data ownership and portability
9.1 Your data. The contact list, campaign content, and customer records you provide remain yours. We claim no ownership of them.
9.2 License to process. You grant us a limited, non-exclusive license to access, process, store, and transmit your data solely to provide and support the Service, to fulfill our obligations under these Terms, and to comply with applicable law.
9.3 Aggregated data. We may compile anonymized, aggregated statistics about how the Service is used (feature usage, performance, deliverability benchmarks) that cannot reasonably identify you or your contacts. That aggregated data is ours and may be used to improve the Service. It never includes the content of your messages or your contacts' personal information.
9.4 Feedback. If you send us suggestions about the Service, you grant us a perpetual, royalty-free license to use them without restriction or compensation.
10. Acceptable use
You will not use any Wyze product to:
- Send to a purchased, rented, harvested, or scraped list, or to anyone who has not given consent where consent is required;
- Send content that is unlawful, deceptive, fraudulent, harassing, hateful, sexually explicit, or that violates CAN-SPAM, the TCPA, FCC regulations, carrier policy, or applicable state law;
- Contact anyone who has opted out;
- Misrepresent the sender, the subject matter, or your affiliation, or omit a functioning unsubscribe mechanism;
- Resell or sublicense the Service, or make it available to third parties outside your business;
- Reverse engineer, decompile, or attempt to derive the source code of the Service;
- Upload or transmit malicious code;
- Access the Service by automated means except through documented APIs with our written permission;
- Place unreasonable load on our systems, including through bulk fetches or excessive API requests;
- Create multiple accounts to circumvent trial limits, usage caps, or a suspension decision.
We may throttle, suspend, or adjust usage limits where an account shows patterns consistent with abuse, spam, or excessive consumption.
11. Suspension and termination by us
We may suspend or terminate your account, immediately and without prior notice where circumstances warrant, if we determine that:
- Payment is overdue and not cured within seven days of notice;
- You have violated section 3 or section 10;
- The account is being used for illegal activity or poses a risk of harm to others or to the deliverability of the platform;
- You provided false or misleading registration information;
- Continued provision of the Service creates legal or reputational risk to us.
Where the circumstances allow, we will give notice and an opportunity to cure first.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WYZE BUSINESS SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; THAT ANY MESSAGE WILL BE DELIVERED OR REACH AN INBOX; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. EMAIL AND SMS DELIVERY DEPEND ON CARRIERS, MAILBOX PROVIDERS, AND YOUR OWN SENDING REPUTATION, WHICH ARE OUTSIDE OUR CONTROL.
13. Limitation of liability
13.1 IN NO EVENT WILL WYZE BUSINESS SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
13.2 OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID US IN THE THREE MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
13.3 THESE LIMITS APPLY REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF A REMEDY FAILS ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
14. Governing law and disputes
14.1 Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
14.2 Informal resolution first. Before filing anything, the parties will attempt to resolve the dispute in good faith for 30 days after written notice.
14.3 Arbitration. Any dispute not resolved informally will be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in Ventura County, California. The arbitrator's award is final and binding.
14.4 Class action waiver. YOU AND WYZE BUSINESS SOLUTIONS AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
14.5 Exception. Either party may seek injunctive or equitable relief in a California court to prevent irreparable harm pending arbitration, and either party may bring an individual claim in small claims court.
14.6 Venue. For matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Ventura County, California.
15. General
15.1 Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.
15.2 Amendments. We may update these Terms. We will notify you of material changes by email at least 14 days before they take effect. Continued use after that date constitutes acceptance.
15.3 Severability. If any provision is held invalid or unenforceable, the rest remains in force.
15.4 Waiver. Our failure to enforce a right is not a waiver of it.
15.5 Assignment. You may not assign these Terms without our written consent. We may assign them without restriction, including in a merger, acquisition, or sale of assets.
15.6 Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control, including acts of God, natural disaster, war, terrorism, governmental action, network failure, or the failure of a third-party provider.
15.7 Notices. We send notices to your registered email address. Legal notices to us must be sent to support@wyzebiz.com and to Wyze Business Solutions, 1555 Simi Town Center Way, Simi Valley, CA 93065.
15.8 Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between the parties.
Contact
Wyze Business Solutions, 1555 Simi Town Center Way, Simi Valley, CA 93065